Q. How can I trust you to provide me the service you are offering since I don't even know you?
A. The best encouragement I have to offer you is my 6 years of unalterable eBay feedback. I have been a seller for 6+ years, so there's a lot of feedback there that speaks for my service, my speed, my designing capabilities and most importantly, my integrity!
Q. I know I want a store designed, but I'm not sure I have all my specifics and information ready to get started just yet. If I win this auction can I wait a little while until I gather my information?
A. I have no problem waiting to begin your design if you need a little time to plan out any specific needs; I just ask that the auction be paid for promptly after winning. Please don't bid if you can not pay within a reasonable time frame (within 7 days, but soonest is always appreciated of course)
Q. What do I need to provide you to get started?
A. Pictures and any specifics requests you may have. If you do not have quality pictures that you would like me to use, then I would promptly refer you to iStockphotos for some wonderful royalty free photo’s you can purchase for using within your design. I can help you with this if needed.
Q. Will I still be able to use Turbo Lister or Auctiva?
A. Absolutely! I provide easy to use instructions for all my templates that apply to selling directly on eBay. If your lister accepts html code within the description, then you will be able to my templates. Currently, I do not know of a single lister that doesn’t accept html, especially if they want to keep up with “the Jones’s”, but you can call your lister's support line to be sure.
Q. I’m not sure what package to purchase. Can you give me a recommendation?
A. I’m only an email away. You would think I’d recommend my highest cost package, but this is not the case for everyone. For instance, I do not recommend flash for all of my customers (just most of them, heh..) I understand what it’s like to be on a tight budget, so I will give you my honest opinion as to what might suit your specific needs best.
Q. Does the amount of photos I use affect the time it takes for the flash to upload?
A. Yes, the flash size depends mostly on the pictures and not the animation. The animations add very little upload time. If you want a shorter upload time for your customers, use fewer pictures. For many people the additional pictures will not make a difference because they might have good video cards, memory or an excellent internet speed; but some people with lower memory/video cards and slower internet speeds might show an obvious difference in uploading time.
Q. Do I give you my eBay password and everything is set up for me? Or is everything emailed and instructions provided?
A. I can do either. Which ever you’re most comfortable with! If you’re comfortable with me and don’t want to hassle with what goes where, then I would gladly go into your eBay account and put the design in myself. However, if you’re uneasy about me accessing your eBay account, I understand completely and would gladly give you instructions so you can do it yourself.
Q. Can I bid on the active listing, pay in advance for the work and submit my ideas at a later time? In case, I can get a better deal now.
A. If you pay in full at the time of purchase I would be happy to wait until you’re ready. Bidding sooner is better than later as I plan to raise my prices as soon as possible. My objective is like most everyone’s; work less and get paid more. I would love to spend more time with my children regardless of my love and addiction for design!
